Please read this before you buy. Our courses and sessions are digital and delivered immediately, so purchases are not refundable if you change your mind. The exceptions below cover problems on our side, and we honour them in full.
Recorded courses and workshops
All sales are final. Because you get the full course the moment your payment is confirmed, we cannot offer refunds once a course has been purchased, whether or not you have started watching it.
Live cohorts
Cohort places are final once booked. Cohorts have a limited number of seats, and a place you book is one we cannot offer to anyone else, so we do not refund cohort bookings.
One-to-one sessions
Sessions are not refundable. You can, however, reschedule once, free of charge, provided you do so at least 24 hours before your session starts.
- Moving a session with less than 24 hours’ notice, or a second time, is not possible.
- If you miss a session without rescheduling it in time, it counts as used and is not refunded or rebooked.
- If you are running late, please join as soon as you can. The session will still end at its scheduled time.
When we will always refund you
Regardless of everything above, you are entitled to a full refund in these situations:
- You were charged more than once for the same purchase. We refund every duplicate charge.
- You paid but never received access, and we are unable to fix it within 7 days of you telling us.
- We cancel a session or a cohort and cannot offer you a date that works for you.
- A fault on our side stops you using something you paid for, and we cannot resolve it.
How to ask for a refund
Email hello@shivikrishna.com from the address you used to buy, telling us what you bought, roughly when, and what went wrong. Please do this within 30 days of the payment.
If something has gone wrong, please contact us before raising a dispute with your bank or card provider. We can usually sort things out faster, and a dispute can take weeks to resolve.
How refunds are paid
Approved refunds go back to the original payment method — the same card, UPI account or bank account you paid from. We cannot refund to a different account or in cash.
We start the refund within 2 working days of approving it. It usually reaches you within 5–7 working days after that, though the exact time depends on your bank. Refunds are made in the currency you paid in, for the amount you paid.
Related
See also our Terms & Conditions and Delivery Policy.